Monorail smart – A smarter way to travel for regular commuters
Monorail Smart is smart ticket technology that saves you time, is safe and reliable and also offers significant discounts for regular Monorail customers.
Where to get it?
Simply buy Monorail Smart card at any Monorail station.
How does it work?
Monorail Smart card is an electronic “touch & go” ticket technology that is rechargeable.
It is easy to use, you simply purchase or recharge your Monorail Smart card with station staff, then touch your card to the Smart card turnstile reader – no need to even remove it from your wallet – a trip will be deducted and in a few seconds you will be on your way.
How much does it cost?
The initial cost of a Monorail Smart card (rechargeable card) is $25 and it comes preloaded with 6 trips.
|Monorail Smart card
An electronic “touch & go” card that is rechargeable
|$25 including 6 trips|
|Monorail Smart card recharge||$3.30 per trip|
|Standard Monorail fare (Adults & children over 5 years)||$5.00 per trip|
NB: Metro Transport is not obliged to offer refunds on any ticket.
How do I recharge?
Sydney Monorail staff will recharge your Monorail Smart at any station for $3.30 per trip, at your convenience. Note a recharge limit of 20 trips applies to all Smart recharge transactions.
Why register my Smart card?
By providing your contact details you register your Smart card and also protect your money in the case of your card being reported lost or stolen. You can also opt in to receive updates with special offers and promotions via our bimonthly e-newsletter Metro Message.
If you register your Monorail Smart card, we’ll hold your personal information on a secure central system and link it to the serial number of your Monorail Smart card. You can update your details at any time via our online form.
What happens if I don’t register my Smart card?
If you don’t want to provide your contact details then you will be given a non-rechargeable Monorail Smart card.
If your card is lost or stolen, let us know as soon as possible via our online form, or phone and we can deactivate your card so no one can use your trips. We can then replace your card with a new Smart card with exactly the same trip value on it for a small admin fee ($10).
So what has happened to Metrocard and TNT Harbourlink cards?
Monorail Smart has now replaced the previous Metrocard and TNT Harbourlink card systems.
Additionally, please note that all existing Metrocard and TNT Harbourlink card trips expired on the 9 September 2012, 12 months from Monorail Smart launch. As all Metrocard trips have now expired they can no longer be transferred to a new Monorail Smart card.
How does the Monorail closure affect Smart?
While the NSW Government has confirmed Sydney Monorail will close 30 June 2013, all Smart cards and their associated ride balances will remain valid up to and including this date. Please note that Monorail Smart cards and their associated balances will no longer be valid after 30 June 2013. Refer to terms and conditions below for further details.
Additionally please note that all existing Metrocard and TNT Harbourlink card trips expired on the 9 September 2012, 12 months from Monorail Smart launch. As all Metrocard trips have now expired they can no longer be transferred to a new Monorail Smart card.
Lost your Smart card?
Please fill in the claim form below to report your Lost/Stolen SMART Card and we will deactivate your card as soon as possible, so no one can use your rides.
Please note that Lost/Stolen cards will be replaced with a new card with exactly the same rides on it for a small admin fee ($10). Required fields are marked *.
Update your contact details
Have you moved or changed your contact details?
To keep us up-to-date, fill in the below form below and we will update your records. Required fields are marked *.
TERMS AND CONDITIONS
- Monorail Smart card is a non-transferrable, personal card for use by the card holder only.
- The cardholder must provide personal details such as name and contact details to activate and register their Monorail Smart card.
- Sydney Monorail will deduct one trip from the Smart card every time that the card is touched to the turnstile at the start of travel on the Monorail. Smart cards may go into a negative balance due to network faults or when cardholder balances are low. If a card goes into negative balance, cardholders will be required to top up their card before their next journey.
- Sydney Monorail reserves the right to impose a recharge limit of 20 trips to all Smart card recharges.
- All Smart card trips expire on 30 June 2013 (inclusive).
- Sydney Monorail reserves the right to impose a trip limit on card balances as outlined below. Smart card balances above the trip limits listed below will be locked and therefore unable to recharge. Once Smart card balances fall below trip limits, cardholders will be permitted to recharge their cards.
|Trip limit period||Trip limit applied for the period|
|1 July 2012 – 31 December 2012||200|
|1 January – 31 March 2013||120|
|1 – 30 April 2013||60|
|1 – 31 May 2013||40|
|1 June 2013||20|
- In the event of a card being lost or stolen, Sydney Monorail will replace registered Monorail Smart cards for a $10 admin fee. Cards will be replaced with the number of trips calculated from the time that the loss is reported.
- Monorail Smart cards remain the property of Sydney Monorail and the card must be produced for inspection or surrendered when requested to do so by authorised Sydney Monorail representative.
- Sydney Monorail reserves the right to cap recharges block, cancel or retain cards due to operational changes or cardholder violations of Smart card terms and conditions.
- Sydney Monorail is not obliged to offer refunds.
- Sydney Monorail may change these terms and conditions at its discretion. Updated terms and conditions will be published on monorail.com.au. Sydney Monorail will use its best efforts to advertise these changes to further changes to these terms and conditions before they commence.