Sydney Monorail has a commitment to accessibility to ensure access to all our customers including those with special needs.
Station Access for Wheelchairs and Prams
Sydney Monorail is easily accessible for families with prams, customers with a disability and the elderly.
All Monorail station platforms are accessible by lift and level platform access makes it very easy to get on and off the Monorail. Additionally you don’t need to look for a special wheelchair designated cabin – you can board any monorail cabin for comfortable for prams and wheelchair access.
It is important to note that at busy times such as school holidays, the Monorail vehicles may be very full. However, Monorail services depart every 3–5 minutes so there should be another less crowded vehicle departing within minutes.
If you need any assistance please ask our Monorail staff on station or contact 02 8584 528 if you have any questions about station access.
Travel for the Visually Impaired
Visually impaired customers who carry a CityRail Vision Impaired Persons Permit are permitted to travel free. Accompanying attendants must purchase a concession fare for the relevant journey.
Sydney Monorail will allow customers to board with a seeing-eye dog at all times. There are no restrictions for these animals.
If you have a Companion Card, one attendant can travel with you for the concession rate on Sydney Monorail.
You are required to show your Companion Card to obtain concession travel for your attendant. A Companion Card holder must also show their card on request to verify their attendant’s entitlement.
An attendant travelling on their own is not entitled to concession travel.
Travelling with Animals
Sydney Monorail will allow customers to board with a seeing-eye dog, a dog for the hearing impaired or an authorised disabled person’s companion animal at all times. There are no restrictions for these animals.
Customers with companion animals are asked to be considerate of staff concerns and to respect the right to refuse entry at certain times or in certain situations.
There are no toilet facilities available on Sydney Monorail station platforms.
However, as a number of Monorail Stations are located in shopping precincts please ask our Monorail staff on station for directions to the closest toilets.